I have a CRM Salesforce project to implement

What is it?

Ensure your e-commerce success with Commerce Cloud by creating personalised and engaging experiences for every customer. Widely considered to be the most performing retailer tool available, it offer seamless experiences by using data and intelligence. Let Pulse lead the way to your digital success.

What are the advantages?

1. Personalised way of shopping

Commerce Cloud enables your customer to curate their own shopping experience by having control over their delivery, preferred payment method or product returns, among many others. Your customers navigates a streamline process with flexible options to make the shopping enjoyable and easy.

2. 360° interaction

Create a holistic and personalised omnichannel experiences across all channels. By connecting Salesforce’s ecommerce platform with other Salesforce products, you get a 360° insight of all your customer and build long-lasting relationships with your customer.

3. Increasing success

Thanks to a wide range of tools, Commerce Cloud delivers engaging experiences and builds innovative campaigns and promotions to increase revenue. Whilst its artificial intelligence capabilities enable personalised recommandations for each customer.

What is it?

Salesforce Marketing Cloud enables you to create relevant and meaningful engagements for every customer based on their behaviour and needs. By collecting and organising the data generated through sales and marketing actions, all the vital information required to build target-oriented marketing campaigns in centralised on one platform. Pulse helps you future-proof your next marketing campaign.

What are the advantages?

1. Individual customer journeys

Thanks to data collected about your audience, you can build your marketing campaigns with automated journeys that deliver various messages depending on the time, the platform and the customer behaviour.

2. Artificial intelligence

Leverage data and insights thanks to artificial intelligence. Identify segments and define your target audience according to their preferences to build dynamic content and deliver tailored campaigns.

3. Easy handling

Run meaningful and relevant campaigns in a few clicks by using existing templates, message flows and mobile applications. Then you can track results, generated sales on a single platform to optimise costs and create higher performing campaigns.

4. B2B and B2C all in one

Marketing Cloud also enables you to deliver B2C and B2B actions on a single platform.

What is it?

Unlock a whole new scope of productivity for your sales, marketing and customer service teams thanks to Sales Cloud. This software solution gives your employees a head start by providing them with all the information required to truly understand their current or potential clients. With Sales Cloud, the data generated through sales and marketing actions is collected and organised on a single platform to improve business processes, identify sales opportunities and optimise customer lifecycles. PULSE is your expert Ito drive your Salesforce project and make the whole process easy for all your team members.

What are the advantages?

1. intelligence

Optimise employee workflow by integrating artificial intelligence directly into your sales process with Salesforce Einstein. As the data generated through sales and marketing actions is automatically collected into one platform, you get direct access to important insights and customer activities.

2. Productivity

Synonymous with ‘ease of use’, Sales Cloud is simple and fuss-free. It cuts out all the unnecessary tasks so you get focus on doing business.

4. Customer satisfaction

Sales Cloud increases business performance. By monitoring every open opportunity, Sales Cloud analyses each customer’s specific journey in real time to deliver discounts, products or set prices and automatically generate actions that will successfully close deals.

5. Grow your business

product pricing to generating documents, and contract renewal to payments, create an optimised process focus on productivity and efficiency.

What is it?

MuleSoft is one of the world’s leading platforms for connecting application networks, data and devices to the cloud or to on-premise softwares through an API systems. In other words, it helps bring everything together to create a seamless and well orchestrated experience across all channels, teams, and departments. The Mulesoft technology stems from the customer’s desire for a unified and simplified connection with a business. So together, Salesforce and MuleSoft fulfil this need by unlocking valuable data across all systems to deliver a connected customer experience. Embrace this digital solution to meet new customer demands, whilst increasing revenue and optimising your workflow. Pulse.digital has the expertise to integrate your systems and drive efficiency across your business to stay ahead of the curve in today’s fast-moving, competitive world.

What are the advantages?

1. Increase productivity

This open technology promotes modularity, recyclability and synergy, thus enhancing productivity. Additionally to being flexible, the platform is also stress-free, meaning you can navigate it easily so your team can cut out all the unnecessary tasks to focus on doing business.

2. Happy customers

Providing superior service is crucial to stay ahead of competition. Through Mulesoft, you can access customer data in a single location, improving the way you sell to existing and potential customers and the way you serve them, resulting in happier clients.

3. Improved agility

Mulesoft is an embeddable solution platform, enabling you to fit it to any sort of network currently installed within your business. Besides, as the architecture is flexible, it can evolve with your business, increasing agility and workflow.

5. Increase your overall ROI 

Mulesoft is a stress-free platforms that has been developed to be integrated in a fast and easy way. Since the installation and configuration are faster, you can save money on hefty implementation processes and get straight to business! Reusable building blocks will also increase the developer’s efficiency as they can recycle code works and engage in other productive activities.